Terms and Conditions of Reservation for Queen Apartments

 

I. General Provisions

These Terms and Conditions specify the terms under which reservations and rental of accommodations in the selected apartment can be made. Making a reservation is tantamount to accepting the provisions of these Terms and Conditions. The agreement between the Client and the Lessor is concluded at the time of making the reservation online, via email, or by phone.

 

II. Reservation

 

1. To make a reservation, the Client reserves a stay for the selected period. A confirmation of the preliminary reservation will be sent to the Client's email address. If the deposit payment is not confirmed by the deadline specified in the reservation confirmation, the Lessor reserves the right to cancel the reservation.

2. The reservation confirmation sent by the Lessor includes:

a) the Client's stay dates

b) the amount due for the rental

c) information on the deposit amount

d) bank account details

e) general terms of reservation

 

3. After receiving the deposit payment, the Client will receive an email confirming the payment along with contact details for the reception staff responsible for handing over the apartment keys. The deposit, as defined, is non-refundable according to Article 394 of the Civil Code.

4. If the deposit amount does not cover the full cost of the reservation, the Client is obligated to pay the remaining balance at check-in.

 

III. Rental Agreement Terms

1. Renting an apartment includes all charges for utilities, disposable items provided (cleaning supplies, toiletries), and services available to guests of the property.

 

2. Stay:

- begins at 3:00 PM on the day of arrival and ends at 11:00 AM on the day of departure.

a) Early check-in on the day of arrival depends on the current occupancy of the property and is reviewed individually by the Lessor. Regardless of the Lessor's goodwill, early check-in cannot be guaranteed in advance. To secure early check-in, an individually agreed fee must be paid.

b) Late check-out is subject to the property's current occupancy and is reviewed individually by the Lessor. Regardless of the Lessor's goodwill, late check-out cannot be guaranteed in advance. To secure late check-out, an individually agreed fee must be paid.

c) Queen Apartments provide services in accordance with their category and standard. In case of any complaints about the quality of services, guests are asked to report them immediately to the reception.

3. The Client must immediately inform the Lessor of any events that may cause material damage to the property owner or endanger the safety of other guests on the premises.

4. The Client may use the apartment solely for residential purposes and may not sublet it further.

5. By booking the apartment, the Client agrees to a service fee added to the reservation as specified in the reservation confirmation.

6. Children under three years of age, sleeping in the same bed as adults or in their own crib without requiring bedding, are not charged for their stay. Other children are charged in accordance with the reservation terms.

7. A free parking space is included in the reservation on the property premises. The Lessor is not responsible for any damage to or loss of the guest's car or other vehicles left outside the building or in the unattended parking lot.

8. Check-in after 10:00 PM and check-out before 7:00 AM must be reported in advance and arranged with the reception staff responsible for key collection/hand-off. Arrivals/departures between 10:00 PM and 7:00 AM incur an additional fee of 100 PLN.

 

IV. Client Obligations

1. The actual number of people staying in the apartment is limited to the number provided in the reservation confirmation. The Client is obliged to inform the Lessor about any changes in the number of people staying in the rented apartment. If the apartment is used contrary to the reservation terms, the Lessor may refuse check-in and the hand-off of keys. In such cases, the Client must pay the full reservation cost.

2. The Client must notify the Lessor before adding another person to the booking. The Lessor reserves the right to refuse additional guests if the total number exceeds the apartment's technical capacity. Additional guests will be charged as agreed between the Client and the Lessor.

3. The Client must adhere to the rules of good neighborhood. Nighttime quiet hours are from 10:00 PM to 6:00 AM. Violating quiet hours will result in immediate eviction without a refund.

 

4. The Client and their guests are responsible for any damages caused to the rented apartment, common areas, or on the property premises. Damages must be reported to the Lessor immediately and will be charged accordingly.

5. Guests are required to present a photo ID to the Lessor for verification. Refusal to present identification will result in the Lessor denying access to the room.

 

VI. Reservation Changes

1. Changes to the reservation are possible only through individual agreement with the Lessor. Changes will be confirmed via email.

2. If the reservation is canceled at least 30 days before the start of the stay, the deposit can be applied to a future stay until the end of the current year, subject to the pricing for the new booking period. If the reservation is canceled less than 30 days before the start or if the guest does not arrive, the deposit is forfeited.

 

VII. Transfer of Rights and Obligations to Another Person

The Client may transfer all rights and obligations of their reservation to another person, provided that person assumes all associated responsibilities. The Lessor must be informed of this transfer, including the new individual's details. The new person must confirm this transfer by email, including personal and payment details.

 

VIII. Force Majeure

1. Neither party is liable for non-performance or improper performance of the agreement due to force majeure.

2. "Force majeure" means any event beyond the parties' control that could not have been foreseen and prevented, such as natural disasters, emergencies, legislative changes, or technical failures. The affected party must notify the other party in writing of such an event immediately.

 

IX. Governing Law

Disputes between the owner and the client will be governed by Polish law and resolved by the competent court in the seat of F.H.U. Monika Gąsienica.

 

X. Data Processing and Protection

Client data from reservations will be processed by F.H.U. Monika Gąsienica for check-in purposes, legal obligations (including tax), and legitimate interests such as pursuing or defending claims. Clients have the right to access, correct, delete, or limit data processing. Data is necessary for reservation purposes, and failure to provide it will prevent check-in.

 

Complaints

Complaints and disputes should be sent to contact@apartamentyqueen.pl. According to consumer rights law, responses to complaints will be provided within 30 days.

 

The 30% deposit is non-refundable.

 

Lessor:

F.H.U. Monika Gąsienica

Ul. Króle 36 B

34-500 Zakopane

NIP: 7361560089